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What ‘getting more’ looks like

Discover how other businesses have streamlined operations, empowered teams and reached their goals

Gain insight
Spark ideas
Find answers
Becoming
[350%]
more efficient
Business sector(s):
,
Are there bigger opportunities hiding across teams than within them?
When sub teams address company goals in isolation, rather than working together across the whole business, performance opportunity is missed.
Key outcomes:
  • Transformed operational efficiency
  • Reduced customer lead times
  • Strengthened staff relationships
The full story:
An Operations Director at a company processing weekly raw data into reports for its customers was feeling like a broken record, constantly asking staff for more speed. But if they didn’t speed up they were going to lose business.

Laying out their process and matching the data across it, we were able to take a completely new approach. Understand how I worked with her to unlock the hidden time traps we could close without asking staff to work any faster or harder.
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Redefining
[customer]
perceptions
Business sector(s):
,
Should you drop some of your product variants?
Offering product variations can attract a wider customer base but if businesses can’t identify the profitability of each one, they could be producing some at a loss. Using average cost can hide large differences and leave money on the table.
Key outcomes:
  • Spend optimisation
  • Increased profit margin
  • Increased perceived product value
The full story:
A CEO, leading an online sales leads company, was operating a unique differentiated pricing strategy. The business had recently enjoyed rapid growth fuelled by outside investment. As supply volume increased, he was facing decreasing quality; losing him customers and threatening his ambition to expand overseas.

Find out how I used data to create near real time feedback of the exact sale price of each production unit; dramatically increase spend optimisation; and provide production teams the required information to improve quality. Our solution generated competition amongst the company’s customers driving up the price, which customers were delighted to pay recognising better quality would impact their efficiency too.
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Unlocking
[$600,000]
revenue
Business sector(s):
,
Is data without context harming your performance?
A lack of relevance and meaning in your business metrics could prevent you from seeking, identifying and solving the real root cause to your problems.
Key outcomes:
  • Optimised travel budgets
  • Improved team performance
  • Enhanced customer experience
The full story:
A Director striving to hit her financial targets was confused. The data had been compiled and metrics to drive performance issued but nothing was happening and questions were met with excuses. "I can’t do my job and improve this metric."

Find out how we unpicked travel efficiency metrics to reveal meaning and moved beyond blaming staff for poor performance to helping her understand what was missing to get the job done. We crafted a tool to display data in a usable way and aligned the metrics to measure real performance. The resulting predicted additional revenue was around $600,000 along with optimised travel budgets, time savings, improved team performance and enhanced customer experience.
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