FAQs
Find answers to the most commonly asked questions.
Step one is a conversation. We will explore your goals and the challenges you are facing. If we both feel there is a good fit. I will then outline a proposed process. Diagnosis is usually the next step to unravel the right questions and reveal potential solutions we can put in place.
I write a lot of content and release videos and articles aimed at helping you get more out of your team. These are always released on my Insight Hub first. You can also download a complete guide to my process here. Or follow me on LinkedIn for regular content.
Over my 10+ years of experience I recognise that every business has unique needs and circumstances but that the board challenges are the same. The first step is understanding where your business is today by running diagnosis. After the diagnosis I will present to you where I think the opportunities lie and we can discuss how (or indeed if) you want to move forward.
I’ll tell you. I am passionate about adding value and if I don’t think that I can, I’ll tell you. In my experience, an rough estimate of impact can be made in the first conversation.
Diagnosis is very problem dependent, your proposal will outline the recommended steps. It may involve meeting with you and your team in your office or virtually, listening to your staff, digging into your data and observing your workflows in action. I will document the lessons we have learned and the opportunities we have revealed.
Not to sound too much like a broken record, but solutions are problem dependent… Successful solutions in the past have ranged from daily excel dashboards, to new workflow patterns enabled by data, to changing staff mindsets, to reformatting data into Google Maps, to connecting data across platforms to enable decision making. Following diagnosis, I’ll outline your recommended solutions options and their expected impact. You can then choose to partner further to implement and embed them, or not.
You know your business, you know your team, you know your journey; I am there to work in partnership with you and guide you to the solution. I will outline in plain English each step of the way and layout investments and expected outcomes before you make any commitments.
The initial conversation is completely free. I know it can feel risky bringing in an outsider so diagnosis is charged at a low day rate, agreed upfront, and you have no obligation to implement my recommended solutions. Solution fee depends on their complexity and implementation period, it will always be less than our expected outcome value and again, agreed upfront.
For the initial conversation you don’t need to make any commitment beyond having that conversation. If you decide to move forward, for diagnosis, I would outline any expected commitments, this would likely be time with you to dig through the problem, time with your staff and access to the relevant data. Likewise, for the solution any commitments on your side would be clearly laid out.
No problem, I am more than happy to sign an NDA.
If access can be granted remotely, I will happily work with your data on your servers; if that is not possible, I have secure transfer facilities and use data back-up software to keep data safe. I will provide you with full details of my protocols so you can feel 100% safe.
Me. You will not be passed onto junior members of a larger team; I will work with you from initial conversation to measuring the impact. I have a team of trusted partners that I access if solution build requires technical skills, but you will always liaise with me directly.
That’s why we work in a partnership, no one knows your business better than you. The diagnosis phase is designed for me to get to know you, your problem, your staff and your business to a level that will allow successful solution design.
I don’t use a one size fits all approach, nor do I push the current trends in solution design; solutions are designed for your problem, your business and your staff. I will stay until solutions are fully embedded and we can see we are going to realise the agreed outcomes; if the solution isn’t quite right, I will tweak it until it is.
Please contact me directly on 01786 850 799 or rebecca@wilsonba.co.uk.