A Director striving to hit her financial targets was confused. The data had been compiled and metrics to drive performance issued but nothing was happening and questions were met with excuses. "I can’t do my job and improve this metric."
Find out how we unpicked travel efficiency metrics to reveal meaning and moved beyond blaming staff for poor performance to helping her understand what was missing to get the job done. We crafted a tool to display data in a usable way and aligned the metrics to measure real performance. The resulting predicted additional revenue was around $600,000 along with optimised travel budgets, time savings, improved team performance and enhanced customer experience.
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